Book you stay at Alphabet Apartments

Cancellation policy: 7 days before arrival
For bookings more than 30 nights: Notice to vacate: 30 days

Payment methods: Invoice, AMEX, Visa, Mastercard, Google/Apple Pay accepted.
For companies: Invoices are sent every 30 days and must be paid at least 7 days before the next period for long stays

Cash is not accepted

Guests can register at the property -minimum stay 30 nights

Check-out time is at 11:00 a.m. We kindly ask all guests to depart by this time so we can prepare the rooms for arriving guests and maintain our high standards of service. If you require a late check-out, please contact the front desk to check availability at least 48 hours before checkout.

Apartments can be rented for a maximum stay of 180 days. This allows guests to enjoy an extended stay while complying with our rental policies. If you are interested in a long-term stay close to this limit, please contact us for availability and additional details.

All linens are provided in the apartment upon check-in. We do not offer additional linens, and they are refreshed on a weekly basis during the weekly cleaning

Pets are allowed in all properties except at Brede-Hilledijk. Please note that an additional fee per pet per night applies, and pets must be registered prior to the reservation

There is a daily fee of 7 EUR plus taxes, payable in advance. Not registering pets may result in fines of up to 300 EUR.

Smoking is strictly prohibited inside all apartments and in all common areas. A penalty of €300 will be applied if this rule is violated

Additional cleaning service is only available for stays longer than 5 days

Yes, all of our apartments are equipped with Wi-Fi for your convenience

All apartments have private Wi-Fi networks. Network details are included in the check-in instructions shared one day before arrival.

Yes, all the properties are equipped with security cameras in common areas and have appropriate safety measures in place to ensure guests’ security at all times

Early check-in and late check-out are available, subject to availability, and must be requested at least 48 hours in advance.

Early check-in is available at 14:00 for an additional fee of 25 EUR, payable in advance.

Late check-out is available at 13:00 for an additional fee of 25 EUR, payable in advance.

The access codes for the doors will be sent to your registered email and WhatsApp one day before your check-in

Please note that most of our buildings do not offer on-site parking. However, you may conveniently park on the street using the local parking meters. Only our Westersingel and Villapark locations provides parking facilities. Detailed parking information and instructions will be shared with you upon confirmation of your reservation.

If your access code isn’t working, please check the following:
Avoid pressing the triangle button on the keypad, this button is only for locking. After entering the code, pull or shake the door firmly to help the mechanism unlock in case of minor blockage. If the door still doesn’t open, contact support immediately so we can verify the code in our system.

Visitors are not allowed. Only registered guests may access or stay in the apartment. Unauthorized visitors may result in fines up to 300 EUR and possible cancellation of the stay. Parties and events are strictly prohibited.

All TVs have built-in streaming apps. Guests must use their own accounts to log in. The property does not provide login details and is not responsible for active accounts. Guests should log out of all services before check-out.

Stay extensions are subject to availability. Guests may contact the bookings department or visit alphabetapartments.com to check options.

Parties, events, and gatherings are strictly prohibited. Unauthorized visitors may result in fines up to 300 EUR and possible cancellation of the stay.

For immediate assistance, guests can contact the same phone line used for the reservation. WhatsApp communication is also available through the same number.

A security deposit is required to cover potential damages or rule violations during the stay. The deposit is fully refundable after a quality inspection, and it helps maintain a safe and comfortable environment for all guests.

The security deposit is refunded up to 14 days after check-out for payments made via credit, debit card, or iDeal. For bank transfers, the refund may take up to 30 days.

Guests must add a credit or debit card using the online check-in link shared after booking. Alternative payment options include iDeal or bank transfer upon request.

All locations are considered safe. However, guests are advised to keep personal belongings secure and ensure all doors and windows are closed when leaving the apartment. Support is available at any time if needed.

The property uses a Nuki digital lock system. A six-digit code will be provided one day before arrival to open all doors. No physical keys are needed.

The property provides towels, linens, and basic toiletries as part of a welcome package.

The total price includes the stay, cleaning fees, and taxes. Any additional services are not included and must be paid separately and in advance.

Each apartment includes an iron and ironing board

Each apartment includes a hairdryer.

*No unregistered guests or visitors are allowed
*No pets unless approved in advance.
*No parties, events, or smoking inside the apartment.
*No drugs or prostitution allowed.

Violation of these rules or illegal activity may result in police notification , expelled withouth a redund and fines.

Baby equipment such as cots and high chairs is available upon request, subject to availability. The request must be made at least one day before check-in. A one-time fee of 30 EUR applies, payable in advance.

Weekly touch-up cleaning is provided only for stays of seven nights or longer. Cleaning takes place between 09:00 and 17:00. Guests do not need to be present. The specific cleaning day is indicated in the check-in instructions.

Garbage disposal instructions vary by property. Guests should check the check-in instructions for the specific details.

Reservation changes such as dates, number of guests, or room category must be requested through the bookings department. Additional fees or cancellation policies may apply.

Guests must contact the bookings department via email at bookings@alphabetapartments.nl and provide all necessary billing details.

Reservations can be made by contacting the bookings department via email at bookings@alphabetapartments.nl or by visiting the website alphabetapartments.com.

All apartments have fully equipped kitchens, including kitchenware, dishware, cutlery, glassware, and utensils. If any items are missing or not working, the property management team can provide assistance.

The property has a moderate cancellation policy. Modifications and cancellations are accepted only up to eight days before the check-in date. After this period, cancellation fees may apply.

Yes, cancellation is possible. Guests must review the cancellation policy as additional fees may apply depending on the timing of the request.

Yes, the number of guests can be modified as long as it does not exceed the maximum occupancy allowed for the property. Any additional fees must be paid in advance when applicable.

Yes, multiple apartments can be booked, subject to availability at the time of reservation.

Yes, arrivals after midnight are possible. The access code becomes active at 16:00 on the check-in day and works 24 hours a day.

Luggage storage is available only at Brede Hilledijk and Kerkstraat locations. At other properties, luggage storage before check-in or after check-out is not available.

Guests do not need to present identification upon arrival. However, all guest information must be submitted during the online check-in and registration process.

Yes, additional cleaning can be requested in advance. For two-bedroom or larger apartments, the cost is 70 EUR. For studios and one-bedroom apartments, the cost is 50 EUR.

Yes, extra towels and linens can be requested in advance. Additional fees may apply depending on the number of guests.

There is no on-site reception desk. Customer support is provided remotely. Cleaning and maintenance staff may be present during daytime hours, but all communication must be made directly with the guest management department.

Unfortunately, refunds cannot be processed if a guest leaves earlier than planned. The property’s cancellation policy is Moderate, allowing changes or cancellations only up to 8 days before arrival.

Please inform the property immediately after arrival. We will investigate and send maintenance as soon as possible.

Please inform the property immediately after arrival. We will investigate and send housekeeping as soon as possible.

Please inform the property immediately so we can contact the local authorities or building management if needed.

Yes. Quiet hours are from 22:00 (10:00 PM) to 08:00 (8:00 AM).